Last Updated: 1st November 2024
DoggyDoo (“we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website (doggydoo.co.uk), request our services, or interact with us in any other way.
We collect and process different types of information to provide you with a seamless experience and personalized service. This includes:
• Personal Information: Such as your name, address, phone number, email, and payment details, which you provide when requesting a service, signing up for a free trial, or joining our referral program.
• Usage Data: Information about how you interact with our website, including IP address, device type, browser type, and pages visited. This helps us improve our website functionality and user experience.
• Marketing Preferences: Details about your preferences and interactions with our marketing communications, if you opt-in to receive them.
We use the information we collect for various purposes, including:
• Service Delivery: To provide, manage, and personalize the services you request.
• Account Management: To communicate with you regarding your account, billing, or any service changes.
• Customer Support: To respond to inquiries, requests, and feedback.
• Marketing and Promotions: With your consent, we may send you promotional offers, newsletters, or updates about new services.
• Website Analytics: To analyze website traffic, user behavior, and engagement to enhance the user experience.
• Compliance: To comply with legal requirements, protect our business, and enforce our terms.
We respect your privacy and will never sell your information. We may share your data with trusted third parties under the following circumstances:
• Service Providers: Third-party partners who assist us with website hosting, payment processing, email delivery, analytics, or marketing services. These providers are bound by data protection agreements and are authorized to use your data solely for the purpose of assisting us.
• Legal Obligations: When required by law, regulation, or legal process to disclose information, such as in response to court orders or regulatory requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer information as part of that transaction, with safeguards in place to ensure privacy.
DoggyDoo uses cookies, web beacons, and similar tracking technologies to collect and analyze information. These technologies allow us to remember your preferences, provide personalized content, and enhance website performance. By using our website, you consent to the use of cookies and tracking technologies as described below.
• Essential Cookies: Required for site functionality.
• Analytics Cookies: Help us understand website traffic and usage patterns.
• Advertising Cookies: Used to show you relevant ads across different platforms, including Google and Facebook.
Managing Cookies: You can set your browser to reject cookies or alert you when cookies are used. However, some parts of the website may not function properly without cookies.
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or loss. These measures include secure servers, encryption, and strict access control. Despite our efforts, please understand that no data transmission or storage method is 100% secure.
Under GDPR and other applicable laws, you have the following rights:
• Access: Request a copy of the personal data we hold about you.
• Correction: Request corrections to any inaccuracies in your data.
• Deletion: Request deletion of your personal information, subject to certain conditions.
• Restrict Processing: Request restrictions on the processing of your data.
• Data Portability: Request to transfer your data to another service provider.
• Withdraw Consent: Opt-out of any marketing communications at any time by following the unsubscribe link in our emails.
To exercise your rights, please contact us using the information below. We will respond to all requests within one month, as required by GDPR.
Our website may contain links to other websites or services. We are not responsible for the privacy practices of these third-party sites. We encourage you to review the privacy policies of any sites you visit.
With your consent, we may use your information to provide tailored advertisements and promotions on platforms such as Google, Facebook, and Instagram. You can control your advertising preferences on these platforms directly or by contacting us.
• Opting Out: If you no longer wish to receive marketing communications, you may opt-out at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe we may have collected data from a minor, please contact us to have it removed.
We may update this Privacy Policy to reflect changes in our practices, technology, or legal requirements. When we make changes, we will notify you by updating the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
If you have any questions about this Privacy Policy or would like to exercise any of your data rights, please contact us at:
DoggyDoo
Email: support@doggydoo.co.uk
